Refund & Cancellation Policy

Om Parkash Namkeens, Kotkapura, Punjab · Last updated August 2026

Because we sell fresh food products, our refund and cancellation terms are designed to be fair to both you and us.

Cancelling an order

You can cancel an order request before it has been prepared and dispatched by messaging us on WhatsApp. Once an order has been prepared or handed over for delivery, it may no longer be possible to cancel.

Damaged, incorrect or missing items

If your order arrives damaged, incorrect or with items missing, contact us on WhatsApp at +91 93568 50599 within 24 hours of delivery, with a photo and your order reference.
We will replace the affected items or arrange a suitable resolution.

Returns on food items

For hygiene and food-safety reasons, we cannot accept returns of opened, partially consumed or perishable products unless they were damaged or incorrect at the time of delivery.

Refunds

Where a refund is agreed, it will be processed through the same method used for payment (or by UPI/bank transfer as applicable) after the issue is confirmed. Online card payment is not currently offered.

This policy reflects how the website currently works (WhatsApp-based order requests; online payment not yet enabled). For anything not covered here, please contact us on WhatsApp at +91 93568 50599.